Vancouver Racquets Club is a member-only not for profit Club, located just north of Queen Elizabeth Park in Vancouver, BC. Our mission is to provide affordable squash, badminton and fitness facilities and programming in the spirit of friendship, fair play and athletic excellence.
We are seeking a General Manager to oversee all operational aspects of the Club.
The General Manager is responsible for overseeing all operational aspects of Vancouver Racquets Club (VRC), ensuring a high-quality experience for our members, while leading a small team. This position is responsible for staff management, facility maintenance and improvements, customer service, oversight of all financial and management reporting, as well as collaborating with the Board and its sub-Committees to oversee and support the Badminton and Squash programming.
For more information about VRC, refer to https://vrc.bc.ca/
Additional Details:
- Operational Management:
- Oversee daily operations of the facility, ensuring smooth and efficient operations.
- Develop and implement operational policies and procedures as required.
- Ensure compliance with health, safety, and legal regulations.
- Financial Management:
- Review the monthly financial statements and management reporting and present them to the Board of Directors.
- Review the annual budget working closely with the elected Treasurer.
- Monitor financial performance, including revenue, expenses, and profitability.
- Staff/Contractor Management:
- Recruit, train, supervise, and evaluate staff members.
- Foster a positive and productive work environment.
- Lead annual performance management/compensation review.
- Facilities Management:
- Work with Planning Committee to update capital plans, and annual capital budgets
- Manage/oversee the completion of capital projects against approved capital plans
- Manage the maintenance staff to ensure the facility is clean, well-maintained, and safe for all users.
- Customer Service:
- Be visible around the Club by the members
- Ensure all employees deliver a high standard of customer service to the Club’s members
- Address and resolve member complaints and issues promptly.
- Develop and implement customer service policies as required
- Marketing and Promotions:
- Work with the Social and Membership Directors to consider/develop marketing strategy, including regular member communications and a shared events calendar
- Organize and promote events, tournaments, and special programs, in collaboration with the Board, various sub-committees, and the sports pro
- Collaboration with the Board of Directors and Sub-Committees:
- Participation at Board meetings and at sub-committees, as required.
- With the Board, develop near and long-term strategic plans for VRC in line with our vision and mission.
- Implement actions from these plans, once approved by the Board.
- Identify new opportunities for service & program improvements for VRC’s members.
- Stay updated with City of Vancouver (COV) and industry trends, including collaboration with the COV where applicable.
- Program Development:
- In collaboration with the Board sub-committees (Squash & Badminton) and the sports pro’s, design and implement sports programs and activities to meet the needs of the members and broader community.
- Evaluate program effectiveness and make necessary adjustments, proposing recommendations to the Board sub-committees as required.
- Community Relations:
- Build and maintain relationships with local organizations, schools, and community groups.
- Represent the facility at community events and meetings.
- Develop partnerships to enhance the facility’s community engagement.
- Technology and Innovation:
- With your team, oversee all IT systems at VRC, and make recommendations for improvements.
- Ensure the integration of technology to enhance operational efficiency and customer experience.
- Stay informed about new technologies and innovations in the sports facility industry.
Qualifications:
- Education: Bachelor’s degree in business administration, Sports Management, or a related field, preferred.
- Experience: Minimum of 7-10 years of experience in a managerial role within the sports or recreation industry preferred
- Skills:
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- Strong leadership and organizational skills.
- Excellent communication and interpersonal skills.
- Collaborative; enjoys interactions
- Passionate about working with a team to oversee a fantastic community sports/recreation facility
- Proficiency in financial management and budgeting an asset
- Ability to work under pressure and handle multiple tasks.
- Knowledge of sports facility operations and maintenance.
Working Conditions/Reporting:
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- Role is 100% on-site (no hybrid)
- Flexibility to work evenings, weekends, and holidays as required.
- The position reports to the elected President, a member of the Board of Directors
Salary:
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Competitive salary based on experience and qualifications, including benefits and performance bonuses. Base salary range from $80,000 to $120,000 depending on qualifications and experience.
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